zoy9 Terms and Conditions

1 General Introduction and Eligibility

zoy9 (referred to below as "the Platform" or "we") is an online gaming and cricket betting service. These terms and conditions ("Terms") apply to the use of the zoy9 website, application, and all related services.

These Terms form a legally binding agreement. By completing registration, creating an account, or using any service on the platform, you are considered to have read, understood, and accepted the full content of these Terms.

To use the zoy9 platform, you must meet the following conditions:

• You must be at least 21 years of age.
• Online gaming must be legally permitted in the jurisdiction where you reside.
• You may have only one account in your own name.
• The information you provide must be accurate, complete, and up to date.
• You must not be a citizen or resident of any restricted country or region.

2 Account Registration and Verification

2.1 Registration Process

To register with zoy9, you must provide accurate personal information. If the information provided when creating an account is found to be false or misleading, we reserve the right to cancel the account at any time.

2.2 Identity Verification (KYC)

To ensure the security and proper operation of the platform, zoy9 may request identity verification (Know Your Customer — KYC) at any time. As part of this process, the following information or documents may be requested:

• A scanned copy of your National ID (NID) or passport.
• A recent utility bill or bank statement.
• Proof of ownership of the payment method used.

If KYC information is not provided within the specified time, the account may be temporarily suspended.

2.3 Account Security

It is your own responsibility to keep your account login details (username and password) confidential. If you become aware of any unauthorised use, notify our support team immediately. zoy9 will not be responsible for any loss resulting from third-party access to your account.

3 Deposit and Withdrawal Policy

3.1 Deposit

The minimum deposit amount on zoy9 is ৳300. Accepted payment methods are: bKash, Nagad, Rocket, and bank transfer. Deposited funds are generally credited to your account instantly.

3.2 Withdrawal

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 15 minutes and 2 hours to process. The following conditions apply at the time of withdrawal:

• KYC verification must be completed before a withdrawal request can be made.
• Withdrawing via the same method used for the deposit is preferred; a different method may be used if necessary.
• After receiving a bonus, withdrawals may be restricted until the wagering requirements have been met.
• Withdrawals may be held under review in the case of any suspicious activity.

3.3 Fraud and Money Laundering Prevention

zoy9 is committed to preventing money laundering and fraud. If suspicious financial activity is detected on any account, we may take immediate action, including suspending the account and freezing funds.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members can enjoy a 100% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳300 is required to receive this bonus.

4.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means you must wager 25 times the total bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus, you must wager ৳25,000 before withdrawing.

4.3 General Terms for Bonus Use

• Each promotional offer may have its own terms and conditions, which will be disclosed at the time of the offer.
• Bonus funds cannot be converted to cash; they may only be used for gaming purposes.
• A member may not claim the welcome bonus more than once.
• If bonus abuse or manipulation is found, the bonus and any associated winnings will be cancelled.
• zoy9 reserves the right to modify, suspend, or cancel any bonus programme at any time.

5 VIP Programme and Cashback

The zoy9 VIP programme has a total of 5 tiers. Weekly cashback benefits are provided at each tier:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.5% weekly cashback.
• Gold — up to 0.7% weekly cashback.
• Platinum — up to 1.0% weekly cashback.
• Diamond — up to 1.2% weekly cashback.

Progression through VIP tiers depends on the member's activity and engagement on the platform. The specific benefits and terms of each tier apply separately and may be updated as needed. VIP tier benefits are non-transferable.

6 Prohibited Activities and Code of Conduct

The following activities are strictly prohibited on the zoy9 platform:

• Creating or operating more than one account.
• Registering with a false or fake identity.
• Strategic betting for the purpose of bonus abuse or manipulation.
• Using automated bots or software to play games.
• Colluding with other users in a manipulative manner.
• Using the platform for money laundering or illegal transactions.
• Attempting to gain unauthorised access to the platform's systems or software.
• Harassing or insulting other users or staff.

If any of the above prohibited activities are proven, zoy9 may close the account without notice and confiscate all funds.

7 Responsible Gaming

zoy9 prioritises responsible gaming. We believe that gaming is a form of entertainment and should never under any circumstances cause financial problems.

7.1 Self-Control Tools

We provide the following tools for members:

• The ability to set deposit limits.
• A temporary account break (cool-off period).
• A self-exclusion option.
• Setting limits on session time and spending.

To learn more about responsible gaming, please visit our Responsible Gaming page.

7.2 Minor Protection

zoy9 strictly enforces an age limit of 21+. Minors are strictly prohibited from creating an account or using the platform. If an account holder is identified as a minor, the account will be closed immediately and all transactions will be cancelled.

8 Privacy and Data Protection

zoy9 places the highest importance on the security of your personal information. We use SSL encryption technology to keep your data secure. Your personal information will never be sold to third parties.

Full details of how we collect, store, and use your information can be found in our Privacy Policy. By using the platform, you also accept the terms of our privacy policy.

9 Copyright and Intellectual Property

All content on the zoy9 platform — logos, designs, software, text, graphics, and all other materials — is the intellectual property of zoy9. Reproducing, distributing, modifying, or commercially using any of this content without our express written permission is strictly prohibited.

The intellectual property of game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, and others) belongs to their respective owners.

10 Limitation of Liability

To the maximum extent permitted by applicable law, zoy9 will not accept liability for the following:

• Loss caused by technical faults, server outages, or internet connectivity problems.
• Any financial loss caused by the actions of third parties.
• Loss of opportunity due to temporary unavailability of the platform.
• Loss resulting from a member's own negligence or breach of these Terms.

The zoy9 platform is provided on an as-is basis. We make every effort to ensure uninterrupted service, but we are not responsible for any technical issues.

11 Account Closure and Termination

11.1 Closure by the Member

Any member may close their account at any time by contacting us. If there is an approved balance at the time of the closure request, it will be returned after verification; however, any bonus funds for which wagering requirements have not been met will be cancelled.

11.2 Termination by zoy9

zoy9 may close an account in the following circumstances:

• If a breach of these Terms is proven.
• If fraudulent or dishonest activity is detected.
• Failure to complete KYC verification.
• In the case of prolonged inactivity (with prior notice).

12 Dispute Resolution

Any dispute between zoy9 and a member will first be addressed through discussion. Any complaint relating to a dispute may be sent to our support team. We aim to respond within 7 business days of receiving a complaint.

If a resolution cannot be reached through discussion, both parties will settle the matter through a mutually agreed mediator. Under no circumstances does a member have the right to file a class action against zoy9.

13 Changes to the Terms

zoy9 reserves the right to update or change these terms and conditions at any time. Members will be notified in advance of any significant changes via email or a notification within the platform.

Continuing to use the platform after any change means you have accepted the new terms. It is therefore in your interest to visit this page regularly.

14 Applicable Law

The laws of the relevant international jurisdiction will apply to the interpretation and enforcement of these Terms. You are solely responsible for complying with the applicable local laws of your own country.

If any part of these Terms is declared invalid by a court, the remaining parts will remain fully in effect.