zoy9 Privacy Policy

1 Introduction

zoy9 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This Privacy Policy ("Policy") explains in detail how zoy9 collects, processes, stores, and protects your personal information.

This Policy applies to zoy9's website, mobile application, and other digital services. When you register, log in, or use any of our services on the platform, you are considered to have given your consent to the terms of this Policy.

We believe transparency is the foundation of trust. That is why we want to be clear with you about how your information is used and what rights you have.

2 What Information We Collect

zoy9 collects various types of information for the purpose of providing its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you provide information directly on our platform, we collect the following:

• Full name and age (must be 21 or older)
• Email address and contact details
• National ID card or passport number (for verification purposes)
• Bank account or mobile banking details (relating to bKash, Nagad, Rocket)
• Username and password
• Occupation and source of income (where applicable)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Activity logs on the platform (login, logout, transactions)
• Gaming history and betting information
• Information obtained from cookies and similar tracking technologies
• Device location (only with your consent)

3 How We Use Your Information

zoy9 uses your information only for the following legitimate purposes:

3.1 Account Management and Verification

We verify your identity to create, manage, and secure your account. This is essential for preventing unlawful activity and ensuring responsible gaming.

3.2 Transaction Processing

Your financial information is used to securely process deposit and withdrawal transactions. This information is needed to confirm transactions made via bKash, Nagad, Rocket, or bank transfer.

3.3 Service Improvement

By analysing your usage patterns, we continuously improve our platform and services. This helps us provide you with a better experience.

3.4 Communication and Support

Your contact information is used to exchange necessary information with you, inform you about promotional offers, and provide customer support.

3.5 Fulfilling Legal Obligations

We may have a legal obligation to retain and disclose certain information in order to comply with applicable laws and regulations.

4 Data Storage and Security

Protecting your personal information is our top priority. zoy9 uses industry-standard security measures to keep your information safe.

4.1 Encryption Technology

We use SSL (Secure Socket Layer) encryption technology, which keeps your information secure during transmission and storage. This technology protects your banking and payment information from unauthorised access.

4.2 Access Controls

Our staff only have access to the information necessary for their work. Through strict access control measures, we ensure that your information can only be viewed by authorised individuals.

4.3 Data Retention Period

We retain your information for as long as your account is active and as required to meet legal obligations related to our services. Some information may be retained for a specified period even after an account is closed.

4.4 In the Event of a Security Breach

If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps to minimise harm.

5 Sharing Information With Third Parties

zoy9 may share your personal information with third parties only in the following circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and banking service providers to complete deposit and withdrawal processes. These partners follow their own strict privacy policies.

5.2 Technology Service Providers

We work with trusted technology partners for gaming software, cloud hosting, and other technical services. These partners may only use the information for contractual purposes.

5.3 Legal Authorities

We may be required to disclose information in accordance with court orders, lawful requests from law enforcement agencies, or the requirements of applicable law.

6 Cookies and Tracking Technologies

zoy9 uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect site usage statistics to help improve our services.
• Security Cookies: Prevent fraud and unauthorised access.

6.2 Managing Cookies

You can manage cookies through your browser settings. Please note that disabling cookies may limit some features of the platform.

7 Your Rights

As a user of our platform, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time. We will endeavour to respond to your request within a reasonable timeframe.

7.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request that it be corrected. It is your responsibility to provide accurate information.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, we may need to retain some information due to legal obligations.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain circumstances.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is being processed, you may contact our customer support team directly.

8 Protection of Minors' Information

zoy9 is an adults-only platform and our services are intended for those aged 21 or older only. We do not knowingly collect any information from minors.

Age verification during the registration process is a mandatory step for us. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated information.

We ask parents and guardians to take appropriate measures to ensure that your children or underage family members do not access our platform.

9 International Data Transfers

To provide our services, your information may be processed and stored on servers located in various countries. In such cases, we ensure that:

• All data transfer processes are secure and encrypted
• Third-party service providers comply with international data protection standards
• The level of protection for your information will not be lower than the standard described in this Policy

10 Policy Changes and Updates

zoy9 reserves the right to change or update this Privacy Policy as necessary. In the event of any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy. We therefore recommend that you review this policy on a regular basis.

11 Responsible Gaming and Data Protection

zoy9 prioritises responsible gaming. Information about your gaming activity is used solely for your safety and wellbeing. This includes:

• Identifying patterns of excessive gaming and providing support
• Implementing self-imposed limits (deposit limits, session limits)
• Temporarily suspending an account at the user's request
• Keeping responsible gaming information and resources readily available

To learn more about responsible gaming, visit our Responsible Gaming page.